Refund policy

Tea

Tea Bags & Tea Powders are non-exchangeable nor refundable.

Accessories

Exchange within 14 days of purchase.

Products must be unused, undamaged, and in original packaging with invoice.

Latent defects must be returned within 14 days with invoice.

Our policies do not affect your statutory rights.

Call our Nina's Customer Service on +971 4 3210888 for further assistance.

To start a return, you can contact us at info@ninasteame.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@ninasteame.com